What to do if the package is damaged
Important! If the delivered package is damaged, a detailed report must be filed on the spot with the courier in 24 hours!
This should be sent by mail within 24 hours along with the exact tracking number and attached photos to the logistic company who transported the order and put in copy the following email address: exportsales@perfectnails.hu.
Photos should depict the following: outer packaging/damage, inner packaging, filler packaging materials in the box, and the damaged product(s). If the package is damaged, we recommend making a video recording of the unboxing and the itemized unwrapping process. We also need a detailed list of the damaged products, containing articles, product name, size, and quantities.
If we do not receive such details, we cannot file damage claims with the courier and we cannot replace the item(s).
What to do if products are missing or incorrect products are included in the package
If the delivered package is properly sealed and undamaged, but it does not include all products listed on the invoice, the detailed list of missing items (including article numbers, quantities and the exact names of the items) should be sent to the following email address within 72 hours of receipt: exportsales@perfectnails.hu.
If incorrect products were included, please attach a photo as well. Our colleagues will check the stocks of the reported product and if your claim is legitimate, we will ship the missing and/or the correct items to you.
