If you purchased an electronic device from us, and it is malfunctioning but the warranty is still valid (1 year warranty is provided from the date of the bill), please report this by using the link below:
https://perfectnailscompany.com/error-report/
We will investigate whether the product is indeed defective and whether the defect has occurred during the intended use. If we know, we will repair it, if not, we will replace it.
If your faulty device is a Nail drills (Basic Drill or Perfect Drill) you have to send always both parts: Control unit + hand piece. Why? Because we never know which part caused the problem!
After reporting, the device should be sent to the following address with the marking "FAULTY PRODUCTS" clearly indicated on the box:
Perfect Nails
(Storage No. 1)
89-95 Fehérvári út,
Budapest H-1119,
Hungary
Opening hours of the warehouse:
Monday – Friday: 7 am – 3.30 pm
The procedure is the same for all other faulty products, e.g. brushes, acrylgel, lacgel. If the products are simply sent back to us without filling in the form above, we will automatically return the faulty products to the sender.
The cost of returning defective products to the Supplier shall be borne by the customer, while the cost of returning the replaced/repaired products to the customer shall be borne by the Supplier.
1 year for all products such as cosmetics, accesories and electronic devices.
