I have just placed my order. When can i expect my package?
After placing an order, it takes 5 to 9 business days on average to receive the package. However, if payment (bank transfer) is delayed for several days, shipping may take longer.
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Supplementary orders and order modifications
May I place a supplementary order via telephone or email?
No. After an order has been placed, it cannot be supplemented. If you wish to purchase further products, please place a new order in the webstore.
Please mind that in that case if the original order is already closed and/or shipped as well, we will charge again a shipping fee for the supplementary order even if it is only 1 pc. of product.
May I modify my original order?
If you wish to modify your order, it must be indicated to the export divison via email: exportsales@perfectnails.hu and the modification need to be clearly indicated in the excel order form.
Indicate the changes with different colors in the quantity column of the order form,
for example removing: red, adding: green, changed quantity: yellow)
For any changes in an already preapered order we charge 10 EUR = each 1 work hour started
Extra charges will be added to the shipping cost on the invoice.
Please mind that all the changes which are implemented on a closed order may increase the chance of making mistakes for warehouse workers.
May I modify the packaging of my order?
The number and size of the packaging boxes are always optimized for the given order to protect the contents of the consignment, thus avoiding damage due to breakage and insurance arrangements.
If the consignment leaves our warehouse by one of our contracted freight companies on behalf of Perfect Nails, in that case, the customer is not allowed to require any modifications regarding packaging materials and methods.
Where can I track my package after it has shipped?
We are partnered with the following three shipping companies: GLS, DB Schenker, DHL.
After your order is completed the freigh companies below send all the customers an automatically generated email containing the tracking numbers and the estimated time of delivery.
Unfortunately this service is not avaible in case of GLS regarding the following countries: Ireland, Norway, Sweden, Switzerland.
GLS
Small packages/parcels are delivered by GLS. Tracking is available by clicking the link below and entering the package number:
https://gls-group.eu/HU/en/parcel-tracking
Package numbers are automatically sent to the email address of the recipient as soon as GLS picks up the package from the Perfect Nails warehouse or max. 1-2 days after pickup.
Automated email sending is not available in the following countries:
Sweden, Norway, Switzerland. Recipients from these countries will receive the package numbers from our colleagues via email.
DB Schenker
Our pallet shipments within the EU are handled by DB Schenker.
Tracking is available for these shipments by clicking the link below and entering the reference number provided by DB Schenker: https://was.schenker.nu/ctts-a/com.dcs.servicebroker.http.HttpXSLTServlet?request.service=CTTSTYPEA&request.method=select&refresh=true&language=en&country=GB
DHL
DHL handles packages and pallet shipments outside the EU, as well as air shipping within and outside the EU. DHL always sends an email and a text message to the recipient before delivery. To track the shipment, please, click on the link below:
https://www.dhl.hu/exp-en/express/tracking.html
May I ask for updates about my package via email?
In order to allow our colleagues to focus on preparing your orders in a timely manner, it is important to reduce time spent on answering emails.
If you do not receive an update within 6 days of placing the order, please contact us at exportsales@perfectnails.hu and include the following details:
- order number
- customer name and address
